Resolve a recipient delivery issue

Open the Faxoryn workspace with the account that owns the relevant send fax settings. Confirm the current number, member, plan, or fax before making a change.

Keep the visible record number or status available. It makes the result easier to verify and gives support enough context without requiring the fax document itself.

This page covers why, did, recipient, not, receive. Check the relevant account setting or fax record before you continue.

• Use the account and workspace that own the affected record.
• Check whether the action requires an account owner or team administrator.
• Record the current state when the change affects routing, billing, or access.

Navigate to the send fax area named in this guide, follow the controls needed to complete resolve a recipient delivery issue, and review the values before saving or sending.

Wait for the workspace to show a completed state. A button click or accepted request is not enough when the operation continues in the background.

A delivered carrier result records the carrier result; it cannot prove that the intended person opened or internally routed the document.

1. 01Open the exact Sent record and confirm its destination, page count, timestamp, and final carrier result.
2. 02Ask the recipient to check the intended device, paper or storage condition, and internal routing using the timestamp.
3. 03Confirm that the number belongs to the intended recipient and that no extension or alternate route is required.
4. 04Contact support with the fax record number when the carrier reports delivery but the recipient still cannot locate it.

Return to the affected record and confirm that the steps to complete resolve a recipient delivery issue produced the intended visible result. For faxes, use the final delivery state rather than the sending state.

If the result differs, do not repeat an irreversible action blindly. Check permissions, plan limits, number ownership, destination format, and the latest status before contacting support with the record number.