Faxoryn refund policy

This Refund Policy applies to purchases made through Faxoryn, including subscriptions, prepaid page credits, and add-ons, when the purchase is processed through the configured payment provider. Card payments are processed by Paddle as the merchant of record; Faxoryn operates the service, handles refund requests, and shows the resulting status in the account.

Questions and requests can be sent to legal@faxoryn.com. This policy is effective from 2026-10-01 and is part of the Terms of Service. A third-party service you connect or pay for separately is covered by that provider's own terms.

A covered purchase is eligible for evaluation within 30 days of the purchase date. When the purchase has small usage (5 or fewer used pages), no paid number is already assigned, there is no prior refund history on that purchase, and the purchase was processed through the configured payment provider, Faxoryn automatically creates a full refund.

Partial refunds follow the published formula: refund amount equals the amount paid minus used pages multiplied by the unit price of that purchase. The unit price is based on the actual paid amount of the purchase, not the general list price. Multiple partial refunds on the same transaction never exceed the amount actually paid.

Approval by the payment provider means the refund has been accepted, not that the money has arrived at the bank. Faxoryn does not promise a bank arrival date.

A purchase is reviewed manually when the used pages exceed the small-usage threshold, a paid number is already assigned, the request is outside the refund window, there is prior refund history, or misuse is suspected.

Manual review is performed by Faxoryn and the payment provider. The account shows the current state: received, pending approval, confirming, approved, or not approved. Keep the transaction identifier and the recorded decision for your records.

Open the workspace billing area, locate the transaction, and choose Request refund. The transaction is already attached to the request; you do not need to email support or repeat the full payment history.

Do not send card numbers, security codes, or full credentials in a refund request or support message. The request result and refund status remain visible in the account.

After the payment provider approves a refund, it processes the refund and may issue a credit note. Where the account state requires it, entitlements are reclaimed: a fully refunded subscription that is already cancelled and has no other active subscription returns the account to the free tier, paid numbers are released, and page allowance is deactivated. Refunded prepaid credits are reclaimed from the balance.

Approved does not equal money received. The time until the funds appear depends on the card issuer and the payment provider's processing.

Unused pages, credits, features, or number rights have no cash value unless this policy or applicable law says otherwise. Promotional balance is tracked separately from purchased balance.

Taxes, provider fees, and chargebacks follow the payment provider's records and the card network's process. Historical refund promises from a former operator are not carried forward; the live policy, checkout terms, and applicable law control each purchase.

We may update this policy when the service, the payment provider, or legal requirements change. The current version is posted here with its effective date.

For a refund or billing question, use the workspace billing area or contact legal@faxoryn.com. The service is operated by Shenzhen Qorynex Technology Co., Ltd.; Paddle is the merchant of record for card payments.