Find an answer and get back to work

The help center follows the same flow as the workspace: account setup, document preparation, sending, delivery review, contacts, and team administration.

Start with the visible state in your account. The final status, number, plan, or member record determines which instruction applies next.

This page covers account, sending, contacts, teams. Check the relevant account setting or fax record before you continue.

• General: account access, plans, billing, browsers, and supported devices.
• Send fax: documents, destinations, covers, scheduling, status, and failures.
• Profile: numbers, credits, email delivery, passwords, and subscription controls.
• Contacts: people, groups, blacklists, and recipient selection.
• Business and enterprise: members, number assignments, notifications, and 2FA.

For a fax question, open the sent or received record and note its record number, destination, time, and latest state. For account questions, confirm the current plan, number, role, or connected email before changing it.

Screens and available actions can differ by role and plan. If an instruction names a control that is not visible, verify workspace ownership and account permissions first.

1. 01Identify whether the question concerns an account, fax, contact, number, or team.
2. 02Open the corresponding record in the signed-in workspace.
3. 03Follow the focused guide and wait for the final result it describes.
4. 04Contact support with the record number when the visible result differs.

Support can investigate with the account email, fax record number, approximate time, destination suffix, and visible status. Do not send the fax document or full sensitive recipient details through ordinary email.