Fax service availability and support commitments

This Service Level Agreement describes the availability and support commitments for the Faxoryn web workspace, including preparing, sending, and receiving faxes and viewing delivery records. It does not cover third-party services you connect, carrier networks, or recipient-side equipment.

Questions can be sent to legal@faxoryn.com. The service is operated by Shenzhen Qorynex Technology Co., Ltd..

We aim to keep the workspace available and responsive. We do not promise uninterrupted or error-free service, and no specific uptime percentage is guaranteed unless a separate written agreement says so.

Planned maintenance, provider or carrier outages, recipient-side failures, your network or equipment, misuse, and events outside our reasonable control are not counted against this commitment.

The account records the events returned by the carrier: prepared, queued, transmitted, and a final delivered or failed state. Queued, accepted, or transmitting status does not prove that the recipient received the fax.

Confirm the destination, fax pages, sender number, and final status before relying on the service for a time-sensitive or legally required communication.

Use the support channels listed in the account or on the website for service and billing questions. We respond to support requests in the order they are received and keep the account record as the reference for delivery and billing state.

This agreement does not create a right to automatic credits or refunds. Refund eligibility is governed by the Refund Policy, the Terms of Service, checkout terms, and applicable law.

We may update this agreement when the service or applicable requirements change. The version posted here and its effective date control.

Contact legal@faxoryn.com with questions about this agreement.