HELP CENTER
Sending and delivery help
Browse send fax instructions by outcome, then verify the saved value or final state in the Faxoryn workspace.
- Scope
- Help center · browse
- Role
- Account owner or assigned team member
- Completion
- Confirm the saved account, number, contact, or fax status
ALL ARTICLES / SEND FAX
Choose the exact result you need.
Use the focused article with the affected account, number, member, contact, or fax open in the workspace.
TASK CHECKLIST
Move from instruction to a confirmed result.
Use the page with the current workspace open. The saved account or fax status is the sign the task is done.
- 01
Choose the help page that matches the action or state shown in the workspace.
- 02
Confirm prerequisites and permissions before changing a shared setting.
- 03
Use the resulting saved value or final status to confirm the task is done.
- 04
Select the help page for the intended outcome.
SEND FAX TOPICS
Work through send fax questions from the current state
This section covers document formats, destination rules, covers, scheduling, delivery status, retry, and failures. Each help page addresses one result and the checks needed to verify it.
Treat sending, fax, and final delivery as separate states when following any sending guide.
This page covers send fax, topics. Check the relevant account setting or fax record before you continue.
- Choose the help page that matches the action or state shown in the workspace.
- Confirm prerequisites and permissions before changing a shared setting.
- Use the resulting saved value or final status to confirm the task is done.
CATEGORY WORKFLOW
Resolve a send fax question without losing context
Keep the relevant account, number, member, contact, or fax record open while following the guide. That record is more reliable than repeating an action from memory.
When a result differs, check the current role, plan, ownership, and most recent status before retrying or escalating.
- 01Select the help page for the intended outcome.
- 02Compare its prerequisites with the current workspace state.
- 03Complete the action once and wait for confirmation.
- 04Keep the record number needed for support or later review.
SAFE ESCALATION
Share only the context needed to investigate
Provide the account email, affected record number, approximate time, and visible result. Remove confidential document contents and full payment details from ordinary support messages.
WHEN THE RESULT DIFFERS
Stop before repeating an action.
Read the visible status, keep the relevant record number, and correct the stated issue before retrying. Contact support without including fax contents, passwords, or API keys.
Contact supportCOMMON QUESTIONS
Details to check before you continue.
Does an accepted fax mean the fax was delivered?
No. Acceptance means the job entered the workflow. Use the final delivered or failed state and its timestamp for follow-up.
What should I check before sending?
Check the destination number, page order and count, account allowance, and the result you expect to see in the fax record.
Where is the result visible?
Follow the fax in Outbox or the fax record to a final delivered or failed state with its timestamp.
What do I send to support?
Send the account email, fax record number, approximate time, and visible status. Do not send confidential document contents through ordinary email.